What our customers are saying…

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Sally Knox

Okay, person reading this review: look no further, you’ve found your people.

These guys were recommended to us, and I can see why! Communication was awesome and so accommodating (really made it easy), the whole team were brilliant, and the installation was a TOTAL BREEZE. We LOVE our new heat pump – it’s powerful, somehow actually looks good, and the whole process was super easy.

As new homeowners, we’re pretty wary of getting ripped off and something costing us a fortune, but you’re in really safe hands with New Zealand Heat Pumps. I’ll be raving about them for years to come. Thanks team!

Wendy Roskruge

Excellent service from first contact to installation – very efficient, professional and friendly team. Now have a snug warm home. Highly recommend New Zealand Heat Pumps.

Dalen McLean

NZ Heat Pumps Auckland installed a zoning system (which included installing new motorised dampers to the existing system) for our existing Toshiba Ducted Heating/Cooling system. The level of customer service provided was excellent, with great communication throughout the process. The guys doing the work turned up when they said they would, were friendly, knowledgeable, and did a great job. I wish that all companies were operated this efficiently and with as much focus on providing a positive customer experience in all aspects of the service, as that provided by NZ Heat Pumps Auckland. Should I need a heat pump system in the future these guys will absolutely be my first call.

Rodger Duncan

Great friendly service. I really appreciate the fact that they came out early Boxing Day morning to install my unit. Very quick, clean and friendly.

Loren Bristol

The team at New Zealand Heat Pumps were outstanding from start to finish. Josh came over for a consultation and was extremely knowledgeable and answered all the questions I had.

Noel Funnell

From the first consultation with Josh, prompt communication from Stephanie, and slick install by the very efficient crew of our heat pump, we were delighted with New Zealand Heat Pumps’ service. A very neat job.

Mel De Soysa

Great job from the team at NZ Heat Pumps from consultation to installation. Scott came along for the initial consult and gave me a bunch of different quotes to look at. I did some research and had a lot of questions which he answered with …

Auckland Resident

Reliable & Efficient : We chose New Zealand Heat Pumps based on a recommendation from a friend and were not disappointed. The timeframes from the original enquiry through to the final installation & checks exceeded our expectations – the guys had an unexpected space in scheduling and were installing sooner than expected. Very much appreciated given the recent cold snap! Great to deal with, from the admin side of things through to the guys being clean and tidy during the actual install – not to mention the actual heat pump! Thoroughly recommend these guys!

Scott Baird

Very professional & reliable company to use. We were not quite sure what heat pump to go for so they gave us their recommendations along with a quality product. I would highly recommend other people to use this company. We are quite fussy and we couldn’t be happier with the job they did. No mess left behind and very trusting. Thanks Josh & Scott, you are A++ installers!!

Anniina Ballantine

A very professional service. I am exceptionally happy with the installation. The heat pump was installed to best suit the look of the house. Very neat and tidy. I would recommend these guys for sure.

Teena Harvey

Magnificent customer service from consultation to installation, very professional. Thank you Scott, Stephanie and the team for a job well done.

Thomas Hills

The team from NZ Heat Pumps were brilliant. Couldn’t have asked for a better experience. They were the fastest to respond for quotes, the most cost competitive and did not try sell you something you did not need. When it came to installation they were very quick, tidy and considerate and consulted with us on placement of items which was great as we just renovated so hiding pipework etc was important. The unit sizing was spot on and now our home is perfect. We had a ducted system installed upstairs and a high wall installed downstairs. Thoroughly recommend this team. We also had quotes from EES, Varco and Oxy Air and they were way off the mark compared to NZ Heat Pumps.

Nathan McNamara

Great job at putting in the ducted system in our house. Very professional and quick installation. Would recommend their services to anyone. Thanks.

Kim Primrose

Highly recommend this company for there professional manner. I asked for a quote and on accepting the quote the installation of a heat pump was done with efficiency and no disruption.

Tony Smeal

We had a tricky heat pump install done by Josh & Scott, they came up with a great solution and did the installation very efficiently and left NO MESS! Will certainly use them for our next project and thoroughly recommend them.

Chris Mason

Had two heat pumps installed at our new house, excellent service and great product, couldn’t be happier.

Carl Elliott

Probably the best service I have had, fast contact fast install and very trusting, I knew i would not be taken advantage of.

Jackson Bodle

Great Service, Very professional and efficient. Would highly recommend them to anyone.


The house is warm, comfy and a better place to live!! it has been an amazing change!!! Thanks to your team, they are a great bunch of professionals!


Thank you for sorting out the heat pump installation. Scott and Tamati were on time and did a good job.


Thanks for the awesome service today. Magic! I’ll be recommending you guys for sure. Google review is done!

Murray & Jo-Anne, Karaka

The rooms have never been so warm and toastie! Please thank Scott & Josh for the sterling job they did on the install. They really went above and beyond and their attention to detail was superb.

Peter & Debra Mount

The boys have just left. They were here on time, got straight into it and we were very impressed with their work ethic, consideration and their installation. Please make sure our appreciation is passed on. We tried making them a coffee or two but they were too keen to get on with it! I guess it will take us after days to get used to making the system do what we want it to but very happy so far. I’ll ensure payment is made as soon as the invoice arrives.

Carina and Jacob

Thank you very much, my partner was very impressed with the quality of service, cleanness and experience of the professionals. And yes, our home is much cozier now, thanks!

Paul Tuapola

It was awesome getting home late last night and the house was warm without the fire being on. Lisa said both the installers, Scott and Josh, were excellent and very professional and tidy. They have done a great job. We are very pleased we had the ducted system installed. Thank you.

Rosemary, Mt Roskill

We love our heat pumps and our installer was brilliant!

Marianne Fiechter

The Heat Pump is fantastic, doing such a good job, very happy with it! Overall we are very happy with the outcome of this heat pump and would like to thank, Aron and Manish for the excellent job. Thanks heaps.


Can you please thank the team for me – The house was lovely and warm last night.

Pam, Coastcare Chartwell, North Shore

Thank you and Aaron and co for the superb service we received, so quickly. You have made our doctor and nurse very happy people!. Thanks again.

David from Howick

We would like to go ahead with you and get a heat pump solution installed. We have been impressed with your customer service and like that you will be personally involved with the installation ensuring a quality install. This has not been our experience with getting quotes from other installers.

Oasis hot water heat pump installation

Just to let you know that our Oasis hot water heat pump is working brilliantly. We would like to say a “big thank you” to you and your team for the wonderful service that you provided throughout the transition from the old system to the new. It is so great to work with a company that stands by its product and provides a service which makes the customer feel valued.

Heat pump repair

The heat pump is now working correctly, I appreciate the effort and time from all parties to fix a problem that was at the end of the day not yours. I have spoken to lots of people about your customer service and how you have backed up your product.


After 30 years of using a fire we decided there must be a better way to heat our home. We had a heat pump installed and we haven’t looked back. From our initial consultation to the heat pump being installed the service was fantastic. His product knowledge was great and we felt very confident with the decision to install a Fujitsu heat pump with New Zealand Heat Pumps.

Rebecca, Silverdale

Just wanted to say how impressed we were with the service we’ve received! Efficient, knowledgeable, thorough and great to deal with. Went beyond the call of duty by fixing up some shoddy work our electrician had undertaken to ensure that no problems occurred once our heat pump was installed.

Brian and Mary from Cockle Bay

The technician you sent over this morning to install the unit was excellent and he is an asset to your company. I will have no hesitation in recommending your company to anyone looking for a heat pump.

Deb , West Auckland

Thanks for the installation today. Your young man was very respectful and diligent to have about the place.

Shamal from Alfriston

We are very impressed with our Heat Pump and it’s incredibly efficient to run. Thanks heaps!

Ben and Shannin from Manurewa

The heat pump has made a big positive impact on our home! Thanks again!


We would just would like to extend our appreciation and thanks for the magnificent customer service you and Aaron provided with the two heat pumps purchased and installed recently in our home. From the installation by Aaron which was professionally done to your personal involvement to provide further customer service above and beyond what was required to ensure that we were totally satisfied with the installed system to your attention to ensuring that 100% satisfaction was achieved. This is rarely found today and an excellent testimony to the commitment you and your team have to customer service! Well done and thank you for reminding us that customer service can be exceeded!